Frequently Asked Questions (FAQ)

Welcome to ProMoat! Below are answers to some common questions about our platform and how it works.

1. What is ProMoat?

ProMoat is a dynamic discovery platform that brings together innovative brands, authentic creators, and passionate users. Our platform serves as a curated space where users discover exciting new products, brands find their perfect creative partners, and emerging creators gain the spotlight they deserve.

Through ProMoat, you'll find:

  • Product enthusiasts discovering carefully curated, high-quality items that enhance their lifestyle
  • Brands connecting with creators who authentically resonate with their vision
  • Rising creators gaining visibility and recognition for their unique perspectives
  • Users exploring fresh voices and discovering up-and-coming talent in their favorite niches

We're building a community where genuine recommendations meet innovative products, creating a space where everyone discovers something extraordinary – whether it's the next must-have product, an inspiring creator, or the perfect brand partnership.

2. How do I post a listing?

To post a listing, go to the Dashboard and complete the Vendor Registration Form. After your application passes our review process, you can create and manage your listings.

3. How are vendors approved?

Vendors join ProMoat either through our invitation or by submitting a request to become a vendor. Each vendor undergoes basic verification to ensure their legitimacy before they can access the platform.

4. How are listings approved?

Listings submitted by vendors are checked for quality and hygiene. Each listing must meet ProMoat's standards before it is approved and published on the platform.

5. ProMoat's Standards

All listings on ProMoat must adhere to the following standards:

  • The listing must represent a legitimate product or creator with accurate information and a valid URL where the details can be verified.
  • Content must not include profanity, illegal activities, nudity, or materials promoting violence, politics, or weapons.
  • Images and creator content must comply with these standards and maintain professionalism and relevance to the listing.

Failure to meet these standards may result in rejection or removal of the listing.

6. Is ProMoat free to use?

Yes, ProMoat is currently free to use. However, access is subject to usage quotas to ensure fair participation across the platform.

7. How is creator content managed?

Creator content is linked to individual listings and is entirely managed by the listing poster. ProMoat does not alter or moderate this content.

8. Can I trust the brands and vendors on ProMoat?

While we make efforts to verify vendors, we cannot guarantee their legitimacy. Users are advised to independently verify the credentials of brands, vendors, or creators and approach off-platform interactions with caution.

9. What precautions should I take?

Treat interactions with vendors, creators, and brands on ProMoat the same way you would with individuals on social media. Always exercise caution, verify details, and make informed decisions.

10. How can I report issues or suggest improvements?

We’re continuously improving ProMoat and appreciate user feedback. To report bugs or suggest features, contact our support team:

11. Where is ProMoat currently available?

ProMoat is primarily operating in India at this time.

If you have more questions or need assistance, feel free to reach out to us!